Privacy Policy
Your privacy is important to us. Here we explain how we protect and handle your personal data.
Controller Details
Company: Softcraft
Address: Valencia, Spain
Email: info@softcraft.es
DPO: admin@softcraft.es
Softcraft is the data controller for the personal data you provide through this website and our services, in accordance with the General Data Protection Regulation (GDPR) 2016/679.
2.1. Contact Data
- Full name
- Email address
- Phone number
- Company or organization (optional)
- Job title or position (optional)
2.2. Navigation Data
- IP address
- Browser type and version
- Operating system
- Visited pages and time spent
- Access date and time
- Referrer (page you accessed from)
2.3. Project Technical Data
- Project or requirement description
- Estimated budget
- Timeline or urgency
- Specific technical requirements
Main Purposes
- • Managing inquiries and requests
- • Providing personalized quotes
- • Executing service contracts
- • Authorized commercial communication
- • Technical and post-sale support
Analytical Purposes
- • Web traffic analysis
- • Improving user experience
- • Content optimization
- • Internal market research
- • Fraud prevention
Consent (Art. 6.1.a GDPR)
For commercial communications, newsletters, and direct marketing.
Contract Execution (Art. 6.1.b GDPR)
For providing software development services.
Legitimate Interest (Art. 6.1.f GDPR)
For web traffic analysis, service improvement, and post-contractual communication.
Legal Obligation (Art. 6.1.c GDPR)
For compliance with tax and accounting obligations.
As a data subject, you have the following rights:
Right of Access
Know what data we have about you
Right of Rectification
Correct inaccurate or incomplete data
Right of Erasure
Request the deletion of your data
Right to Data Portability
Receive your data in a structured format
Right to Restriction
Restrict data processing
Right to Object
Object to processing
Withdrawal of Consent
Withdraw consent at any time
Right to Complain
File a complaint with the AEPD
How to Exercise Your Rights?
You can exercise these rights by sending an email admin@softcraft.es. We will respond within a maximum of 30 days.
| Data Type | Retention Period | Justification |
|---|---|---|
| Contact data (inquiries) | 2 years | Commercial management |
| Contractual data | 6 years | Legal obligations |
| Navigation data | 2 years | Web analytics |
| Marketing communications | Until consent withdrawal | Consent |
We implement appropriate technical and organizational measures to protect your personal data:
Technical Measures
- SSL/TLS encryption in transmissions
- Data encryption at rest
- Firewalls and detection systems
- Regular backups
- System updates
Organizational Measures
- Role-based access control
- Data protection training
- Confidentiality agreements
- Regular internal audits
- Incident response plan
We use cookies and similar technologies to enhance your experience on our website:
Technical Cookies (Necessary)
Essential for the website's operation. Do not require consent.
- Session and authentication cookies
- Security cookies
- Accessibility cookies
Analytical Cookies
To analyze website usage and improve its performance.
- Google Analytics (anonymized)
- Performance metrics
- User behavior analysis
Marketing Cookies
To personalize content and display relevant advertising.
- Conversion pixels
- Remarketing
- Campaign analysis
Cookie Management: You can manage your cookie preferences through your browser or by contacting us. Rejecting cookies may affect website functionality.
Some of our service providers may be located outside the European Economic Area (EEA):
Google (United States)
For web analytics services. Transfer based on Standard Contractual Clauses.
Cloud Providers (EU)
Our main data is stored on servers located within the European Union.
Guarantees: All international transfers are subject to appropriate safeguards under the GDPR (adequacy decisions, standard contractual clauses, etc.).
Our services are intended for individuals over 18 years old. We do not knowingly collect personal information from minors under 16 without verifiable parental or guardian consent.
If you become aware that a minor has provided personal data to Softcraft, please contact us immediately so we can take appropriate action.
For any inquiries about this privacy policy or to exercise your rights:
General Contact
Email: admin@softcraft.es
Data Protection Officer (DPO)
Email: admin@softcraft.es
Reference: GDPR Inquiry
Supervisory Authority
You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD):
Web: www.aepd.es | Teléfono: 901 100 099
We may update this Privacy Policy occasionally to reflect changes in our information practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by posting the updated policy on our website and, where appropriate, through other communication channels.
Last updated on: June 25, 2025
